These reviews endorse us as the best hotel in Puebla

Excellent service from Sergio, Manuel and Stephanie at the restaurant! They made our stay even more pleasant.

We had an amazing time at the hotel. The staff was friendly, always smiling, and making sure that we are having a good time. We had access to the lounge, and during the stay, breakfast was superb. Every day you would have different options to choose from. Chef Benjamin would prepare my omelets to perfection with everything I asked for. Victor already knew that Id have a glass of orange juice before my coffee and as soon as I arrived, he smiled and brought me both. Maria Jose would come by and have a chat, assisting with our needs and ensuring our stay was the best one. We occasionally would go in the evenings for a glass of wine and some appetizers, there was always something different on offer each night. Jesus, Ernando, Francisco, were also fantastic. The staff at the hotel was superb and we would definitely recommend. If you have a chance, get the club lounge! Muchas gracias por tudo. We will come back!

Have been to this hotel 5 times now with the family for quick city breaks, and it is absolutely top draw. the staff is always kind, flexible and welcoming. from the reception where they always try to accomodate early check in, to the pool area with Marco, to the club salon with Jesus and Israel. Food is great. Lots of variety. We always come away happy and relaxed. Cheers to you all.

We stayed in a Club room at this hotel. The club lounge staff were excellent and attentive. The staff spoke good English and gave helpful travel recommendations. The evening cocktails and breakfast were both good. The hotel also has a fine lobby and very good cocktail bar. The swimming pool looks good but January wasn’t the time of year to use it.